You can rest assured that the activation key will be delivered no later than on the release day.
Certain suppliers may have the keys available at an earlier time. Therefore some sellers may be able to deliver keys earlier than others.
Please, keep in mind that there may be embargos or other rules in place preventing the distribution of the products before the release date. Release dates tend to differ based on the region. GAMIVO follows the EU release dates for all products.
The GAMIVO Marketplace does not provide the delivery of physical products i.e. boxes or DVDs. All products sold through GAMIVO are digital. Buying is therefore very fast and easy with no shipping costs. The delivery takes only a few minutes.
Upon a successful purchase you receive a fully legitimate, digital activation code sent to your email address. All you need to do then is to follow the product activation details and use the code on the correct platform: Steam, Blizzard app, Origin, Uplay, or any other, specified in the description.
Please, be sure to check the regional, language, platform, or any other restrictions on the product page.
If you received balance for your order, it should be available within no more than a few minutes.
Refunds to the original method of payment may differ in duration depending on the payment method used. Once the payment is sent from GAMIVO to your account, it may take up to a few days for it to be registered.
I found a mistake on your website. Can I report it?
Yes, and we will be very thankful.
Any feedback is greatly appreciated. Other than questions, if you have any suggestions or ideas that you would like to pitch to the GAMIVO staff, feel free to send those in a ticket. Thank you!
Your order will be completed as soon as your payment is registered. It should take only a few minutes, however the timeframe may differ depending on the payment method and your payment provider. If you need an update on the status of your order, please create a ticket.
When I try to activate the code I receive a message that the code is invalid.
This usually means that code could not be recognized by the platform. Please, double check if you are activating it correctly. You can use the ‘Activation Details’ section in product description for reference.
Also, try to retype the code and look for any possible typos.
If the problem persists, please make sure to contact our support team.
Game keys, in-game bonuses, DLCs, gift cards, if it’s done through activation key or a unique link you are good to go. Unfortunately, software products aren’t allowed currently, unless you are an official partner.
What does it mean that the game is EU, US, EMEA, etc.?
These abbreviations indicate regional restrictions for the offer. EU for European Union, US for United States, EMEA for Europe, Middle East, Africa. Products labeled with those can be activated only in the specified regions. ‘Global’ products can be activated anywhere in the world.
In addition, you will find the details regarding any restrictions in the description of the product. Please, remember that you can also filter your search by the region.
I haven’t received the email confirmation for my order. What happened?
Please, confirm that you used the correct email address for your purchase and check your spam folder.
You may verify whether the order was properly placed by viewing 'My Purchases' tab on your account.
The platform and the activation details are available on each product page. Be sure to check the instructions there. You may also find the information under the Games tab of the My Purchases section of your account. Simply click the button ‘How to Activate’ for detailed instructions.
We've also prepared some simple activation instructionals in our Support Center.
How long can a case be handled by the merchant or GAMIVO Customer Service?
Although there is no particular time frame, we make sure that each case is resolved as soon as possible.
Due to the nature of the issues reported to the merchants they may take longer. Depending on the additional information required to resolve the issue it may take up to a few messages exchanged with the seller or the Customer Service to reach a conclusion.
GAMIVO Customer Service is available 24/7, so you can rest assured that we attend to all questions and issues
All products are delivered to you via email. You can find the keys in the order confirmation sent to your inbox. Be sure to check your spam folder as well.
Alternatively, the recently purchased keys are accessible from your account Dashboard. Please, click the Get Key button to view the purchased activation code. Click the All orders button in the top right corner of your Dashboard to view all of your purchases.
Do I need to buy GAMIVO Customer Protection Program?
Although it is not mandatory, it is highly recommended that you purchase the Customer Protection Program. Should you encounter an issue with the purchased product, however rare that situation may be, we will be able to quickly resolve this matter by contacting the seller for you. GAMIVO Customer Protection Program enables our return policy as well. Overall it is a guarantee of a swift and secure service for all of your purchases.
For detailed information, please refer to our Terms and Conditions.
I would like to sell a game, but can’t find it on the list with your products?
Please, create a ticket with as much information regarding the product as possible: The title, platform, and any possible restrictions. We will add the product to our general offer so you can sell it as well.
What does the GAMIVO Customer Protection Program do when resolving an issue with the merchant?
The GAMIVO Customer Protection Program your case is a priority to us. In addition, we will also be able to contact the merchant in your name. You no longer need to worry about the issue reported. Please, keep in mind that we may still request some details to help us find a solution.
The prices are very competitive. Are those offers and products legitimate?
The worldwide availability of the products sold ensures constant competition for the best quality and the lowest prices among the sellers. Our sellers go through a thorough verification process to ensure they are trusted and their offers are legitimate.
We constantly monitor the products and sales on our website to guarantee the best quality of services provided.
Will you send me a package after I order? I was not asked for an address.
No, we do not sell physical products. All goods sold are digital and are delivered to your email address within mere minutes after the purchase. That is why we do not require you to provide your address.
Is it possible to use this key and play this game in my country?
Every product page includes a detailed description including the system requirements, as well as language, regional, or platform restrictions. Please, refer to the description for more information. If the information is unavailable, feel free to create a ticket with the enquiry.
When searching for a product you may also filter the search results by regions. This way you can make sure that you do not purchase the wrong version by mistake.
How can I use my my GAMIVO balance and can I combine it with another method of payment?
Once you choose the products you wish to purchase, go to your cart. In the cart view, below the list of the products, you will find a slider that allows you to specify the amount of balance to use.
You can pay for the whole, or just a part of the order using your GAMIVO balance. If you do not have enough balance to cover the whole purchase, or do not wish to pay with it for the whole order, the remaining amount will be charged from your chosen payment method.
I want to sell a product you do not have in your offer. What can I do about it?
You can find that option next to the list with available offers, click “Can’t find ? Create new product” and include all of the necessary details about your offer.
Your offer will have to be reviewed by our staff before you can start selling it. Please keep in mind that it may take 24h before new offer is accepted, priority will also depend on the initial number of uploaded keys.
How long do I need to wait after a successful sale before my funds become available?
The review period may differ depending on the type of your merchant account:
- Standard - it will take 21 days before you can use earned funds
- Business - it will take 14 days before you can use earned funds
- Enterprise - it will take 7 days before you can use earned funds
It is, however special rules apply to pre-orders:
1. Due to the nature of pre-orders, these offers can only be listed by trusted and experienced sellers selected by GAMIVO.
2. Feel free to contact our staff if you would like to know whether you can start listing these offers.
One of the offers I listed was banned. What can I do?
Please, do not attempt to create the offer again and instead contact us as soon as possible. We will be happy to clarify the issue. It is possible that the verification process revealed an issue with a listed key.
The Seller features of my account are unavailable. How can I rectify that?
There may be an issue with one of the products you listed, or we might have taken steps to ensure the security of your account. Please, contact us through a ticket. We will clarify this matter as soon as possible to allow you to resume your business operations.
Every GAMIVO customer is charged the correct VAT value based on their country of residence within EU. When placing an order, you are required to choose the correct location from the drop down menu in the bottom left corner of the Shopping Cart view.
Customers purchasing from outside of EU and owners of businesses within EU who pay their taxes on their own are not charged.
Once the correct location is chosen, the total price is immediately updated.
GAMIVO.COM is a gaming marketplace, created for gamers and by gamers. Years of experience in the field allow our team to provide the best quality of services available in the market. Our priority is to deliver digital goods to our customers in a quick and easy manner, so you can enjoy your games without worrying about the difficulties connected with the delivery of physical products.
Our merchants offer an incredible variety of digital products. You will find games, game add-ons, in-game currency, and many other, available for several platforms. Those include, but are not limited to: Steam, Origin, Blizzard app/battle.net, Uplay, gog.com/GoG galaxy, or console platforms. This variety allows us to offer a staggering range of products at competitive prices.
GAMIVO operates using the latest and the best security measures to protect the business and the information of our customers and merchants. With those in place you can focus on getting the best deals for your gaming needs. In addition, our Customer Service is available 24/7 to ensure the best customer experience.
It is an optional service providing protection of purchases on GAMIVO. It is a guarantee of a swift and secure service for ALL of your purchases.
For detailed information, please refer to our Terms and Conditions.
Is there any way to receive updates on the special offers and news from GAMIVO?
Most certainly! You can follow us on Facebook, Twitter, or Instagram. In addition, feel free to sign up to the newsletter. Please, go to your account Settings and check the box for 'I would like to receive e-mails with news and promos from GAMIVO.COM'