You can rest assured that the activation key will be delivered no later than on the release day.
Certain suppliers may have the keys available at an earlier time. Therefore some sellers may be able to deliver keys earlier than others.

Please, keep in mind that there may be embargos or other rules in place preventing the distribution of the products before the release date. Release dates tend to differ based on the region. GAMIVO follows the EU release dates for all products.

Additionally, as stated in our Terms and Conditions: 7.7. Pre-orders can be canceled at any time up to 3 days before the release date as long as the product, or any bonuses associated with it, have not been delivered. Refund for pre-orders requested after that time may be denied.

Your order will be completed as soon as your payment is registered. It should take only a few minutes, however the timeframe may differ depending on the payment method and your payment provider. If you need an update on the status of your order, please create a ticket.

You can return unused products within 7 days as long as you have purchased the Customer Protection Program for that product.

Please, create a support ticket and we will happily assist you further.

The GAMIVO Marketplace does not provide the delivery of physical products i.e. boxes or DVDs. All products sold through GAMIVO are digital. Buying is therefore very fast and easy with no shipping costs. The delivery takes only a few minutes.

Upon a successful purchase you receive a fully legitimate, digital activation code sent to your email address. All you need to do then is to follow the product activation details and use the code on the correct platform: Steam, Blizzard app, Origin, Uplay, or any other, specified in the description.

Please, be sure to check the regional, language, platform, or any other restrictions on the product page.

This usually means that code could not be recognized by the platform. Please, double check if you are activating it correctly. You can use the ‘Activation Details’ section in product description for reference.

Also, try to retype the code and look for any possible typos.

If the problem persists, please make sure to contact our support team.

Each BETA key offer has to be verified by our staff before they are accepted, sellers also need to specify exact dates when BETA events occur and when keys expire.

If you received balance for your order, it should be available within no more than a few minutes.
Refunds to the original method of payment may differ in duration depending on the payment method used. Once the payment is sent from GAMIVO to your account, it may take up to a few days for it to be registered.

Each seller can promote their specific offers by using a feature available in their merchant dashboard. Below you can find a short guide that should help you go through this process : 

1. Go to the Offers in your merchant panel.
2. Click Promotion tab and set Daily Budget. Daily Budget is the amount of money you are willing to spend daily on promoting your offers.
3. Go back to the Active tab and click Promote button next to the offer you want to promote.
4. Define you Cost Per Click (CPC) limit you are willing to pay when customer adds the product to the shopping cart.
5. Confirm your change by clicking Save.
6. Your offer will appear at the top of the offers list, if the CPC you are willing to pay, is higher than other merchants participating in the Promotion System.

How to add GAMIVO Random and Premium Random Steam Games products:

• please set all codes ONLY as TXT;
• please set all codes in format "GAME TITLE : xxxxx-zzzzz-yyyyy";
• for 5x and 10x products, please set all codes in one line; example for 5x product:
• "GAME TITLE : xxxxx-zzzzz-yyyyy GAME TITLE : xxxxx-zzzzz-yyyyy GAME TITLE :
• xxxxx-zzzzz-yyyyy GAME TITLE : xxxxx-zzzzz-yyyyy GAME TITLE : xxxxx-zzzzz-yyyyy";
• please DO NOT set all codes in the same order, please keep distance for at least 10 different products;
• please DO NOT set the same games in a row, at least 10 games distance;
• all products will be verified, if you need any assistance please contact us.

As with all other offers, by listing a new offer in an existing product seller aknowledges that product description is correct. Please make sure to review it to avoid potential complaints or misunderstandings.

NOTE: Some Random Game products have a minimal price:

• GAMIVO Random Steam Game - 0,69€ min. price;
• GAMIVO Premium Random Steam Game - 1,59€ min. price;
• GAMIVO 5x Random Steam Games - 2,29€ min. price;
• GAMIVO 5x Premium Random Steam Games - 4,59€ min. price;
• GAMIVO 10x Random Steam Games - 3,49€ min. price;
• GAMIVO 10x Premium Random Steam Games - 7,79€ min. price;
• GAMIVO Epic Random Game - 2,99€ min. price;
• GAMIVO Random Bundle Spinner - 1,49€ min. price.
• GAMIVO Random Origin Game products have no min. price set.
• GAMIVO Ultimate Random Game is an exclusive offer, please do not add your offers to the product.

Please keep in mind that GAMIVO has a right to deactivate GAMIVO Random and Premium Random Steam Games products offers from accounts which violate the conditions and freeze received balance for mentioned products until further investigation.
Terms and Conditions for GAMIVO Random and Premium Random Steam Games products might be changed in the future.

Some platforms may keep showing this error message even though the game is already on your account. Please, check your games library to verify this.

If you have purchased a DLC, and you do not own the base game, some platforms may still allow you to activate the product. It will not be visible in your library.

Feel free to contact our support center if these cases don’t apply to you. we will do our best to assist you.

The customers are charged the VAT based on their chosen country of residence.

The price paid by the customer will include the VAT charge and the commission for selling the product on GAMIVO.

The seller will be provided with all the information on the amount charged for the VAT. Any further responsibility for resolving any matters with the tax office lie with the seller.

Yes, only registered users can buy products on GAMIVO. Do not worry, though. Creating an account is quick and easy.

You will receive an invitation email to your inbox. Simply click the Activate Account button, provide your name, surname, username, and password to complete the registration.

Yes, and we will be very thankful.
Any feedback is greatly appreciated. Other than questions, if you have any suggestions or ideas that you would like to pitch to the GAMIVO staff, feel free to send those in a ticket. Thank you!

All products are delivered to you via email. You can find the keys in the order confirmation sent to your inbox. Be sure to check your spam folder as well.

Alternatively, the recently purchased keys are accessible from your account Dashboard. Please, click the Get Key button to view the purchased activation code. Click the All orders button in the top right corner of your Dashboard to view all of your purchases.

Please make sure to check either your e-mail address or the support section on our website. Some orders may have been held due to security reasons and will require additional authorization from the buyer.

See if you have received any automated messages with e-mail confirmation request, and if not reach out to us.

Most of them are registered on our account within a few minutes. For the ones that take longer, should that happen, we encourage you to check the payment status with your payment provider.

You can pay for your purchases with one of numerous payment methods depending on your region and the chosen currency. All the available methods will be visible at the payment step of your purchase.

The available payment methods are also visible at the vey bottom of the page.

Certainly! If you are unable to find the answer to your question in our FAQ, please create a support ticket. We will be happy to assist you.

One of the games purchased might have been a pre-order, or an offer is out of stock. Please, contact us via a ticket and we will be happy to clarify that for you.

Game keys, in-game bonuses, DLCs, gift cards, if it’s done through activation key or a unique link you are good to go. Unfortunately, software products aren’t allowed currently, unless you are an official partner.

You will get a notification right away. It should not take longer than a few minutes.

Although there is no particular time frame, we make sure that each case is resolved as soon as possible.

Due to the nature of the issues reported to the merchants they may take longer. Depending on the additional information required to resolve the issue it may take up to a few messages exchanged with the seller or the Customer Service to reach a conclusion.

GAMIVO Customer Service is available 24/7, so you can rest assured that we attend to all questions and issues

Your payment details are securely stored and available only to you. We have several systems in place to precent any fraudulent activity. You can safely place your order.

Once activated, digital products cannot be returned. Therefore a refund is not possible.

Every product page includes a detailed description including the system requirements, as well as language, regional, or platform restrictions. Please, refer to the description for more information. If the information is unavailable, feel free to create a ticket with the enquiry.

When searching for a product you may also filter the search results by regions. This way you can make sure that you do not purchase the wrong version by mistake.

Although it is not mandatory, it is highly recommended that you purchase the Customer Protection Program. Should you encounter an issue with the purchased product, however rare that situation may be, we will be able to quickly resolve this matter by contacting the seller for you. GAMIVO Customer Protection Program enables our return policy as well. Overall it is a guarantee of a swift and secure service for all of your purchases.

For detailed information, please refer to our Terms and Conditions.

The payout review time may differ depending on the type of the Merchant account. Standard payout review time is set to 14 business days (excluding weekends and holiday).

All requests to lower this time are verified by our account managers and depend mostly on the Merchant's turnovers.

Please, make sure that you entered all the payment details correctlyand that you have the sufficient amount on your account. Should the issue persist, please contact us via a ticket.

These abbreviations indicate regional restrictions for the offer. EU for European Union, US for United States, EMEA for Europe, Middle East, Africa. Products labeled with those can be activated only in the specified regions. ‘Global’ products can be activated anywhere in the world.
In addition, you will find the details regarding any restrictions in the description of the product. Please, remember that you can also filter your search by the region.

The GAMIVO Customer Protection Program your case is a priority to us. In addition, we will also be able to contact the merchant in your name. You no longer need to worry about the issue reported. Please, keep in mind that we may still request some details to help us find a solution.

Communication with the merchants should be done only in English.
GAMIVO Customer Service is currently available in English and German.

The worldwide availability of the products sold ensures constant competition for the best quality and the lowest prices among the sellers. Our sellers go through a thorough verification process to ensure they are trusted and their offers are legitimate.

We constantly monitor the products and sales on our website to guarantee the best quality of services provided.

In order to verify new sellers, we will need you to provide some information concerning you and your business. 

1. Merchant boarding data.

1.1. Basic information​:

• Registered e-mail (www.gamivo.com/register)
• Company name
• Company address
• VAT ID and/ or Registration No.
• Representative full name
• Merchant name on GAMIVO.COM (no abusive words, no URL link)
  ignature,
• Student Card,
• Health Insurance Card

1.2. Connected payout method​ (at least one from the list below is required):

• PayPal address
• Bank account (EUR): Beneficiary name, Beneficiary address, Bank name, Bank address, IBAN, SWIFT
• Webmoney purse address (EUR/USD/RBL),
• Skrill account,
• Bitcoin wallet,
• Credit card number,

2. GAMIVO Merchant boarding documents.

2.1. Scan/photo of your certificate of incorporation (or an extract of a Chamber of Commerce);

2.2. A colorful photo of your government-issued ID with the handwritten note "GAMIVO.COM" (choose one from the list below):

• Passport;
• Driving licence;
• State-Issued ID card;
• Military ID card;
• Immigration ID with signature;
• Student Card;
• Health Insurance Card.

2.3. A proof of address document (choose one from the list below/ document cannot be the same as a government-issued ID):

• Driving Licence;
• ID card;
• Official letter (from your bank, or a statement with a visible name and the current address);
• Credit card statement;
• Bills, e.g. Council Tax or telephone / gas / electricity / water bills;
• Letter from your employer (which shows the full address of the company).

2.4. Companies payout method proof of ownership:

• Exported PDF from the bank profile page or bank statement (which shows the full address of
  the company);
• PayPal business account proof of ownership;
• Skrill business account proof of ownership;
• WebMoney business account proof of ownership.

Please contact us on a following e-mail address : merchants@gamivo.com and include requested information.

GAMIVO charges from 0% to 3% + 0,3€ commission which is already included in the final price. After a product has been sold, the remaining amount will be transferred to your account.

You can read the full pricing on site: https://www.gamivo.com/page/millions-of-gamers-are-waiting-to-buy-your-games

You can either create a payout to withdraw your funds or simply use it as a payment method while placing orders on our site.

There may be an issue with one of the products you listed, or we might have taken steps to ensure the security of your account. Please, contact us through a ticket. We will clarify this matter as soon as possible to allow you to resume your business operations.

All the necessary information is sent to you in the confirmation email once you place the order. Additionally, you can find the details regarding your order under My Purchases tab on your account.

Every GAMIVO customer is charged the correct VAT value based on their country of residence within EU. When placing an order, you are required to choose the correct location from the drop down menu in the bottom left corner of the Shopping Cart view.

Customers purchasing from outside of EU and owners of businesses within EU who pay their taxes on their own are not charged.

Once the correct location is chosen, the total price is immediately updated.

Please, confirm that you used the correct email address for your purchase and check your spam folder.
You may verify whether the order was properly placed by viewing 'My Purchases' tab on your account.

You should contact our support center. Most likely seller made a mistake. We will do our best to clarify the situation as soon as possible.

It is an optional service providing protection of purchases on GAMIVO. It is a guarantee of a swift and secure service for ALL of your purchases.
For detailed information, please refer to our Terms and Conditions.

You can find your tickets in the Support tab on your account. Once there, you will find additional tabs for any open, waiting, and closed cases.

We will take over resolving this matter for you. We wish to ensure your issue is resolved as swiftly as possible.

You may request our assistance in resolving the case. We will analyze all the details, and may request additional ones, before reaching a decision.

You can find that option next to the list with available offers, click “Can’t find ? Create new product” and include all of the necessary details about your offer.
Your offer will have to be reviewed by our staff before you can start selling it. Please keep in mind that it may take 24h before new offer is accepted, priority will also depend on the initial number of uploaded keys.

Offers available for sale will be listed under this specific product on our site.
All you have to do is to find that product on our site and look for your offer among all the listed ones.

Please, create a ticket with as much information regarding the product as possible: The title, platform, and any possible restrictions. We will add the product to our general offer so you can sell it as well.

Please, do not attempt to create the offer again and instead contact us as soon as possible. We will be happy to clarify the issue. It is possible that the verification process revealed an issue with a listed key.

If the product was faulty, the customer may have received a refund as per your mutual agreement.

If that was the case, some fees are still charged, namely the successful transaction fee. That charge is non-refundable regardless of the resolution of the customer complaint.

Yes, you can edit any of your offers. You can the change the prices, visibility, as well as add new keys and/or remove the unsold ones.

GAMIVO.COM is a gaming marketplace, created for gamers and by gamers. Years of experience in the field allow our team to provide the best quality of services available in the market. Our priority is to deliver digital goods to our customers in a quick and easy manner, so you can enjoy your games without worrying about the difficulties connected with the delivery of physical products.

Our merchants offer an incredible variety of digital products. You will find games, game add-ons, in-game currency, and many other, available for several platforms. Those include, but are not limited to: Steam, Origin, Blizzard app/battle.net, Uplay, gog.com/GoG galaxy, or console platforms. This variety allows us to offer a staggering range of products at competitive prices.

GAMIVO operates using the latest and the best security measures to protect the business and the information of our customers and merchants. With those in place you can focus on getting the best deals for your gaming needs. In addition, our Customer Service is available 24/7 to ensure the best customer experience.

The platform and the activation details are available on each product page. Be sure to check the instructions there. You may also find the information under the Games tab of the My Purchases section of your account. Simply click the button ‘How to Activate’ for detailed instructions.

We've also prepared some simple activation instructionals in our Support Center.

Activation Guide - Steam

Activation Guide - Origin

Activation Guide - Battlenet

Activation Guide - Uplay

Activation Guide - GOG

Sales: merchants@gamivo.com
Partnerships: partnership@gamivo.com
Marketing related questions or other topics: marketing@gamivo.com

Most certainly! You can follow us on Facebook, Twitter, or Instagram. In addition, feel free to sign up to the newsletter. Please, go to your account Settings and check the box for 'I would like to receive e-mails with news and promos from GAMIVO.COM'

No, we do not sell physical products. All goods sold are digital and are delivered to your email address within mere minutes after the purchase. That is why we do not require you to provide your address.

Windows 10 Activation Guide.

In case of any problems with key activation, please try phone activation instead.
Here is how you can find it:

• Click on Start icon and select Settings / Update & 01 security / Activation.
• Select Activate by phone.
• Select your country in the drop-down menu and follow the on-screen instructions.
• Call the toll free number and follow instructions to activate your Windows.

If you are having any issues with the first two steps, you could also try following to start phone activation by a system command:

• Open Run window (can also be found under "Start").
• Type in SLUI 04 and follow with enter.

The rest of the steps should be the same.

Make sure that you are trying to redeem the code on the same version of the OS, mismatch between Home/Professional/etc versions may cause additional issues.

-----------------------------------------------------------------------

0x803F7001 - error message.

Method 1 : 

1. Proceed to "Settings app" and "Update and security" -> Activation screen.
2. Click "Change product key button".
3. Enter one of the following codes : 

Windows 10 Home: YTMG3-N6DKC-DKB77-7M9GH-8HVX7 // TX9XD-98N7V-6WMQ6-BX7FG-H8Q99
Windows 10 Pro: VK7JG-NPHTM-C97JM-9MPGT-3V66T
Windows 10 Home N: 4CPRK-NM3K3-X6XXQ-RXX86-WXCHW
Windows 10 Home Single Language: BT79Q-G7N6G-PGBYW-4YWX6-6F4BT
Windows 10 Home Country Specific: 7B6NC-V3438-TRQG7-8TCCX-H6DDY
Windows 10 Professional N: 2B87N-8KFHP-DKV6R-Y2C8J-PKCKT

Proceed with the on screen instructions, you should receive "we couldn't activate Windows" error message.

4. Go back to steps 1 & 2, but this time redeem the code you have purchased on our site.

Method 2 : 

1. Enter one of the generic codes provided in "Method 1".
2. Click Start, type: CMD
3. Right click CMD
4.Click Run as adminstrator
5. At the command prompt, type the following commands:
slmgr.vbs -ipk xxxx-xxxx-xxxx-xxxx (allows you to replace the current product key with the specified)
xxxx-xxxx-xxxx-xxxx - represents your product key
6. Hit Enter on your keyboard
7. Exit the command prompt
8. Restart your computer

Depending on customer's feedback, your offer might be blocked if we receive too many complaints. Please contact our staff to resolve the problem.

The Merchant may sell PRE-ORDER offers through the Service. The Merchant agrees and undertakes to pay a PRE-ORDER advance to GAMIVO which constitutes the contractual protection relating to the Merchant’s obligation to deliver and sell PRE-ORDER offer to the Customer via the Service.

The amount of PRE-ORDER advance is 6% of the value of each PRE-ORDER offer which the Merchant undertakes to sell to the Customer via the Service.

PRE-ORDER offers should be delivered to GAMIVO by the Merchant on the day before release date at 23:59 CET.

The PRE-ORDER advance is fully returnable within ten (10) calendar days from the abovementioned release day if the Merchant delivers all the PRE-ORDER products to GAMIVO.

The amount of PRE-ORDER advance, which should be returned to the Merchant, will be proportionally reduced by the part of the PRE-ORDER advance which refers to the number of undelivered PRE-ORDER offers by the Merchant to GAMIVO. The Merchant may change the value of the declared selling price of a given PRE-ORDER offer.
However, it has no impact on the amount of the aforesaid PRE-ORDER advance accrued by GAMIVO if the Customer has previously submitted an offer to purchase the given PRE-ORDER offer.

GAMIVO will keep the Merchant’s pending balance during particular time schedules. Please check details :

- first 15% of the pending balance for sold PRE-ORDERS will be released according to the regular
payout conditions;
- the next 35% of the pending balance for sold PRE-ORDERS will be released 1 month before the
release date;
- the rest 50% of the pending balance for sold PRE-ORDERS will be released after 10 days after
the release date.

NOTE: If PRE-ORDER is set no longer then 1 month before the release date, 50% of pending balance will be released right after the sales, according to the regular payout conditions.

Once you choose the products you wish to purchase, go to your cart. In the cart view, below the list of the products, you will find a slider that allows you to specify the amount of balance to use.

You can pay for the whole, or just a part of the order using your GAMIVO balance. If you do not have enough balance to cover the whole purchase, or do not wish to pay with it for the whole order, the remaining amount will be charged from your chosen payment method.

Windows 7 Activation Guide.

In case of any problems with key activation, please try phone activation instead.
Here is how you can find it:

• Click on the Start icon 01 and select Computer / Properties.
• Select Activate Windows now.
• Follow with Use the automated phone system to activate option.
• Select your country in the drop-down menu and follow the on-screen instructions.
• Call the toll free number and follow instructions to activate your Windows.

If you are having any issues with the first two steps, you could also try following to start phone activation by a system command:

• Open Run window (can also be found under Start), type in SLUI 04 and follow with enter.
• Press the Windows button + R, type in slui4.exe and press enter.

The rest of the steps should be the same.

Due to external payment provider costs for exchange rates, GAMIVO charges 1% conversion fee out of every payout . All basic settlements are in EUR currency.

Please find below the pricing per particular, available payout methods:

1. Bank transfer:

1.1 European banks:

• Payout below 1000€: 2€ flat fee
• Payout above 1000€: 5€ flat fee
• Currencies available: EUR

1.2 Other banks:

• Russian: 15€ flat fee
• Indian: 15€ flat fee
• Arabic: 15€ flat fee
• Hong Kong: 15€ flat fee
• Currencies available: EUR

2. PayPal Mass Pay:

Most often cost for PayPal Mass Pay is around 2%, max range is 70€.

• Table of fees provided by PayPal: https://www.paypal.com/al/webapps/mpp/ua/useragreement-full?locale.x=en_AL#exhibit_A
• Currencies available: EUR, USD, PLN, GBP

3. WebMoney:

• 2% + 3€ flat fee
• Currencies available: EUR, USD, RBL

4. Skrill:

• 2% + 3€ flat fee
• Currencies available: EUR

5. Bitcoin:

• 4% + 3€ flat fee
• Currencies available: BTC

6. Credit cards:

• 3% + 5€ flat fee
• Currencies available: EUR, USD

NOTE: Available balance can be spent on GAMIVO for purchases FREE OF CHARGE !
NOTE: Payouts for 5000€ are FREE OF CHARGE !

Sellers can recommend their colleagues to become a merchant on GAMIVO and get profit boost on the marketplace.

What you get for your recommendation:

• 1% of recommended Merchant’s revenue added on your balance
• Boost duration - 2 months starting from the date of fulfilling all recommended merchant’s requirements.

*If your recommendation makes monthly turnovers higher then 15,000€, your boost will increase to 2% for two
months!

There is a couple requirements that recommended merchant has to meet before these perks are approved however : 

• Be a registered company and complete GAMIVO boarding process
• Add at least 15 Active Offers to the system
• Make the first payout for at least 50€ on GAMIVO.COM

In order to participate in our Merchant Recommendation System please contact our customer support 

• Name your recommended Merchant
• Share contact data
• You can monitor the discussion before accepting Terms and Conditions

NOTE: GAMIVO does not disclose any confidential data regards to accepted conditions with the recommended
Merchants.
There is no minimal or maximal number of recommended Merchants in the program.

When the Customer declares a refund after purchase, GAMIVO is obligated to charge 1€ fee per refund from the Merchant if:

• the key has been confirmed to be either invalid or duplicate and the buyer didn't want a replacement product or if the said replacement has also been faulty - this doesn't include order resignations in the instance of a not delivered game key as well as PRE-ORDER cancelations upon receiving such requests from the buyers;
• the key was not matched with the product description (region, languages, platform);
• there is no contact with a Merchant via GAMIVO Support Center for longer then 2 business days.