Your order will be completed as soon as your payment is registered. It should take only a few minutes, however the timeframe may differ depending on the payment method and your payment provider. If you need an update on the status of your order, please create a ticket.

You can return unused products within 7 days as long as you have purchased the Customer Protection Program for that product.

Please, create a support ticket and we will happily assist you further.

The GAMIVO Marketplace does not provide the delivery of physical products i.e. boxes or DVDs. All products sold through GAMIVO are digital. Buying is therefore very fast and easy with no shipping costs. The delivery takes only a few minutes.

Upon a successful purchase you receive a fully legitimate, digital activation code sent to your email address. All you need to do then is to follow the product activation details and use the code on the correct platform: Steam, Blizzard app, Origin, Uplay, or any other, specified in the description.

Please, be sure to check the regional, language, platform, or any other restrictions on the product page.

This usually means that code could not be recognized by the platform. Please, double check if you are activating it correctly. You can use the ‘Activation Details’ section in product description for reference.

Also, try to retype the code and look for any possible typos.

If the problem persists, please make sure to contact our support team.

Each BETA key offer has to be verified by our staff before they are accepted, sellers also need to specify exact dates when BETA events occur and when keys expire.

If you received balance for your order, it should be available within no more than a few minutes.
Refunds to the original method of payment may differ in duration depending on the payment method used. Once the payment is sent from GAMIVO to your account, it may take up to a few days for it to be registered.

The customers are charged the VAT based on their chosen country of residence.

The price paid by the customer will include the VAT charge and the commission for selling the product on GAMIVO.

The seller will be provided with all the information on the amount charged for the VAT. Any further responsibility for resolving any matters with the tax office lie with the seller.

Some platforms may keep showing this error message even though the game is already on your account. Please, check your games library to verify this.

If you have purchased a DLC, and you do not own the base game, some platforms may still allow you to activate the product. It will not be visible in your library.

Feel free to contact our support center if these cases don’t apply to you. we will do our best to assist you.

All products are delivered to you via email. You can find the keys in the order confirmation sent to your inbox. Be sure to check your spam folder as well.

Alternatively, the recently purchased keys are accessible from your account Dashboard. Please, click the Get Key button to view the purchased activation code. Click the All orders button in the top right corner of your Dashboard to view all of your purchases.

Yes, and we will be very thankful.
Any feedback is greatly appreciated. Other than questions, if you have any suggestions or ideas that you would like to pitch to the GAMIVO staff, feel free to send those in a ticket. Thank you!

Yes, only registered users can buy products on GAMIVO. Do not worry, though. Creating an account is quick and easy.

You will receive an invitation email to your inbox. Simply click the Activate Account button, provide your name, surname, username, and password to complete the registration.

You must be at least 18 years old and own a company. You need to be able to produce the proof of both.

Most of them are registered on our account within a few minutes. For the ones that take longer, should that happen, we encourage you to check the payment status with your payment provider.

You can pay for your purchases with one of numerous payment methods depending on your region and the chosen currency. All the available methods will be visible at the payment step of your purchase.

The available payment methods are also visible at the vey bottom of the page.

One of the games purchased might have been a pre-order, or an offer is out of stock. Please, contact us via a ticket and we will be happy to clarify that for you.

Although there is no particular time frame, we make sure that each case is resolved as soon as possible.

Due to the nature of the issues reported to the merchants they may take longer. Depending on the additional information required to resolve the issue it may take up to a few messages exchanged with the seller or the Customer Service to reach a conclusion.

GAMIVO Customer Service is available 24/7, so you can rest assured that we attend to all questions and issues

Certainly! If you are unable to find the answer to your question in our FAQ, please create a support ticket. We will be happy to assist you.

Game keys, in-game bonuses, DLCs, gift cards, if it’s done through activation key or a unique link you are good to go. Unfortunately, software products aren’t allowed currently, unless you are an official partner.

You will get a notification right away. It should not take longer than a few minutes.

Every product page includes a detailed description including the system requirements, as well as language, regional, or platform restrictions. Please, refer to the description for more information. If the information is unavailable, feel free to create a ticket with the enquiry.

When searching for a product you may also filter the search results by regions. This way you can make sure that you do not purchase the wrong version by mistake.

These abbreviations indicate regional restrictions for the offer. EU for European Union, US for United States, EMEA for Europe, Middle East, Africa. Products labeled with those can be activated only in the specified regions. ‘Global’ products can be activated anywhere in the world.
In addition, you will find the details regarding any restrictions in the description of the product. Please, remember that you can also filter your search by the region.

The worldwide availability of the products sold ensures constant competition for the best quality and the lowest prices among the sellers. Our sellers go through a thorough verification process to ensure they are trusted and their offers are legitimate.

We constantly monitor the products and sales on our website to guarantee the best quality of services provided.

All the necessary information is sent to you in the confirmation email once you place the order. Additionally, you can find the details regarding your order under My Purchases tab on your account.

Your payment details are securely stored and available only to you. We have several systems in place to precent any fraudulent activity. You can safely place your order.

Please, make sure that you entered all the payment details correctlyand that you have the sufficient amount on your account. Should the issue persist, please contact us via a ticket.

Please, confirm that you used the correct email address for your purchase and check your spam folder.
You may verify whether the order was properly placed by viewing 'My Purchases' tab on your account.

Once activated, digital products cannot be returned. Therefore a refund is not possible.

It is an optional service providing protection of purchases on GAMIVO. It is a guarantee of a swift and secure service for ALL of your purchases.
For detailed information, please refer to our Terms and Conditions.

You can find your tickets in the Support tab on your account. Once there, you will find additional tabs for any open, waiting, and closed cases.

The GAMIVO Customer Protection Program your case is a priority to us. In addition, we will also be able to contact the merchant in your name. You no longer need to worry about the issue reported. Please, keep in mind that we may still request some details to help us find a solution.

Communication with the merchants should be done only in English.
GAMIVO Customer Service is currently available in English and German.

Although it is not mandatory, it is highly recommended that you purchase the Customer Protection Program. Should you encounter an issue with the purchased product, however rare that situation may be, we will be able to quickly resolve this matter by contacting the seller for you. GAMIVO Customer Protection Program enables our return policy as well. Overall it is a guarantee of a swift and secure service for all of your purchases.

For detailed information, please refer to our Terms and Conditions.

Offers available for sale will be listed under this specific product on our site.
All you have to do is to find that product on our site and look for your offer among all the listed ones.

GAMIVO charges from 6% to 9% + 0,3€ commission which is already included in the final price. After a product has been sold, the remaining amount will be transferred to your account.

You can either create a payout to withdraw your funds or simply use it as a payment method while placing orders on our site.

The review period may differ depending on the type of your merchant account:
- Standard - it will take 21 days before you can use earned funds
- Business - it will take 14 days before you can use earned funds
- Enterprise - it will take 7 days before you can use earned funds

Yes, you can do so by moving to the next tier of your seller account. You can move from Standard to Business and from Business to Enterprise by increasing your revenue.

Please, create a ticket with as much information regarding the product as possible: The title, platform, and any possible restrictions. We will add the product to our general offer so you can sell it as well.

It is, however special rules apply to pre-orders:
1. Due to the nature of pre-orders, these offers can only be listed by trusted and experienced sellers selected by GAMIVO.
2. Feel free to contact our staff if you would like to know whether you can start listing these offers.

Please, do not attempt to create the offer again and instead contact us as soon as possible. We will be happy to clarify the issue. It is possible that the verification process revealed an issue with a listed key.

There may be an issue with one of the products you listed, or we might have taken steps to ensure the security of your account. Please, contact us through a ticket. We will clarify this matter as soon as possible to allow you to resume your business operations.

If the product was faulty, the customer may have received a refund as per your mutual agreement.

If that was the case, some fees are still charged, namely the successful transaction fee. That charge is non-refundable regardless of the resolution of the customer complaint.

Yes, you can edit any of your offers. You can the change the prices, visibility, as well as add new keys and/or remove the unsold ones.

Every GAMIVO customer is charged the correct VAT value based on their country of residence within EU. When placing an order, you are required to choose the correct location from the drop down menu in the bottom left corner of the Shopping Cart view.

Customers purchasing from outside of EU and owners of businesses within EU who pay their taxes on their own are not charged.

Once the correct location is chosen, the total price is immediately updated.

GAMIVO.COM is a gaming marketplace, created for gamers and by gamers. Years of experience in the field allow our team to provide the best quality of services available in the market. Our priority is to deliver digital goods to our customers in a quick and easy manner, so you can enjoy your games without worrying about the difficulties connected with the delivery of physical products.

Our merchants offer an incredible variety of digital products. You will find games, game add-ons, in-game currency, and many other, available for several platforms. Those include, but are not limited to: Steam, Origin, Blizzard app/battle.net, Uplay, gog.com/GoG galaxy, or console platforms. This variety allows us to offer a staggering range of products at competitive prices.

GAMIVO operates using the latest and the best security measures to protect the business and the information of our customers and merchants. With those in place you can focus on getting the best deals for your gaming needs. In addition, our Customer Service is available 24/7 to ensure the best customer experience.

The platform and the activation details are available on each product page. Be sure to check the instructions there. You may also find the information under the Games tab of the My Purchases section of your account. Simply click the button ‘How to Activate’ for detailed instructions.

We've also prepared some simple activation instructionals in our Support Center.

Activation Guide - Steam

Activation Guide - Origin

Activation Guide - Battlenet

Activation Guide - Uplay

Activation Guide - GOG

You should contact our support center. Most likely seller made a mistake. We will do our best to clarify the situation as soon as possible.

Sales: merchants@gamivo.com
Partnerships: partnership@gamivo.com
Marketing related questions or other topics: marketing@gamivo.com

Most certainly! You can follow us on Facebook, Twitter, or Instagram. In addition, feel free to sign up to the newsletter. Please, go to your account Settings and check the box for 'I would like to receive e-mails with news and promos from GAMIVO.COM'

We will take over resolving this matter for you. We wish to ensure your issue is resolved as swiftly as possible.

You may request our assistance in resolving the case. We will analyze all the details, and may request additional ones, before reaching a decision.

No, we do not sell physical products. All goods sold are digital and are delivered to your email address within mere minutes after the purchase. That is why we do not require you to provide your address.

Once you choose the products you wish to purchase, go to your cart. In the cart view, below the list of the products, you will find a slider that allows you to specify the amount of balance to use.

You can pay for the whole, or just a part of the order using your GAMIVO balance. If you do not have enough balance to cover the whole purchase, or do not wish to pay with it for the whole order, the remaining amount will be charged from your chosen payment method.

You can find that option next to the list with available offers, click “Can’t find ? Create new product” and include all of the necessary details about your offer.
Your offer will have to be reviewed by our staff before you can start selling it. Please keep in mind that it may take 24h before new offer is accepted, priority will also depend on the initial number of uploaded keys.

1. Create an account on GAMIVO.COM. Once done, log in and click the Start selling NOW button at the top of the website.

2. You will need to complete the form and provide the required details and documents.

3. Congratulations! Now that your merchant status is approved, you have the option to click the Add New Offer button at the top of the website, or use the Sales tab from your Account details.

4. Please, proceed as per the onscreen instructions to create your first offer on GAMIVO.

Depending on customer's feedback, your offer might be blocked if we receive too many complaints. Please contact our staff to resolve the problem.

Please make sure to check either your e-mail address or the support section on our website. Some orders may have been held due to security reasons and will require additional authorization from the buyer.

See if you have received any automated messages with e-mail confirmation request, and if not reach out to us.