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Unfortunately, it is not possible to check the expected availability for us but be assured that our merchants tend to restock their keys often, especially when there is a high demand for them.

Feel free to add the product to your wishlist. Once it is available again, you will be notified via email.

Our merchants’ stock fluctuates all the time. That means, the product could have been out of stock a minute ago but now the keys are available again because the merchant restocked them in the meantime. It is also possible that another user resigned from their order and the key was added to the stock again.

We usually deliver the product within 15 minutes of registering your payment. However, in case of some payment methods (e.g. Zonda Pay) it may take, even up to a few hours. Feel free to contact our Support Team for more details. 🙂

Rest assured that your key will be delivered no later than the release day. Be informed that release dates tend to differ depending on the region of purchase meaning that for example, keys for ARG region might be released and delivered later than keys for Europe. We as Gamivo, follow the Europe release dates for all products.

You can contact us regarding any inquiries at supportcenter@gamivo.com

Alternatively, please go to: https://www.gamivo.com/account/support and click "Create New Ticket". If you already have a pending ticket, please go to the "Waiting" section and check if we've responded to you yet.

The key will be delivered as soon as your payment is registered. The time frame may differ depending on the payment method and your payment provider. It usually does not take more than a few minutes.

In case you do not receive the order, please check its status in the Orders tab in your Purchase history. If the status shows “hold,” please check your Support Tickets and if your inbox is empty, please contact us by submitting a Ticket.

If you are not sure about your order status please, hover the mouse over the "i" icon in the Orders tab of the Purchases section.

Mac offers are always specified on the product page and in the product name. If you do not see that information on the page, you should assume it is only meant for Windows.

You can cancel the renewal of your SMART subscription at any point in the Gamivo SMART Pass section of your GAMIVO.

Simply scroll down and click on "Deactivate Gamivo SMART Pass." 

In case you decide to cancel the subscription on the same day you activated it, please make sure you confirm it in the email that comes within 24 hours from the cancellation request.

The pre-ordered key will be delivered no later than the release day.

Certain suppliers may have the keys available at an earlier time. Therefore some sellers may be able to deliver keys earlier than others.

Please, keep in mind that there may be embargos or other rules in place preventing the distribution of the products before the release date. Release dates tend to differ based on the region. GAMIVO follows the EU release dates for all products.

Additionally, as stated in our Terms and Conditions: 5.6. Pre-orders can be canceled at any time up to 3 days before the release date as long as the product, or any bonuses associated with it, have not been delivered. Refunds for pre-orders requested after that time may be denied.

For the upcoming releases, please check our Pre-orders calendar.

If you are still waiting for the pre-order, please be patient as some merchants are still uploading the keys and you should receive yours soon. In case of any problems, feel free to contact us via the Ticket System.

Yes, only registered users can buy products on GAMIVO. Do not worry though - creating an account is very simple.

You will receive an invitation email to your inbox. Simply click the Activate button, and provide your first and last name, username, and password to complete the registration.

You can also register through another platform like Steam, Twitch, Facebook, Wargaming, or Google.

We highly encourage you to check our social media (Facebook, Twitter, Instagram, Reddit, Discord) and our main page as we have many promotions planned.

Additionally, if you join our SMART subscription, you will have access to our exclusive deals every month. For more check SMART.

Our product pages are still being developed and updated. Please make sure to carefully check the product page and base your purchasing decisions on the ⚠️ notice on the top of the page and not the "Region" section on the right. 

Please always refer to the product page. In case the bonus is included, it will be mentioned in the product’s description.

Having that in mind, pre-order bonuses might not be included but some merchants can still deliver them along with the game. 

You can request a return as long as the key has not been displayed.

Please keep in mind that you usually have 1 day to request a refund for an unused product. This depends on the merchant's individual ToS available on their profile. Requests placed after this time may be rejected. Also, if the product you purchased has an expiry date, in some cases, we may not be able to accept it for return.

In case you used a discount code in an unsuccessful order, please feel free to contact our Support Team. We will cancel the order and enable the coupon again.

Be informed that some types of products can only be applied once to your account. That means that even if you used a similar code in the past, you still won't be able to activate the new key.

You can find all your keys in the Purchases section of your GAMIVO account. Simply click on the product you purchased and then on "DISPLAY THE KEY". Before you do so, please make sure to check the PLATFORM and REGION boxes.

The Games tab allows you to see the keys for all products you purchased, along with the ability to rate them.

In the Orders tab, you can find additional information regarding your orders such as the status of your order, the seller you purchased from, the payment method used, and the ability to download an invoice (as long as you requested it during the purchase).

If your order is displayed as "Completed", and you do not see the key, please open a Support Ticket.

If you would like to delete your GAMIVO account please submit a request to our Support Team from the account you wish to delete.

The free game that comes with SMART will always be for Steam, make sure to redeem it there!

Unfortunately, you cannot.

The free game that comes with SMART subscription is completely random.

Rest assured that we do not store nor have access to your payment details - all payments are handled by the payment method provider. The censored and incomplete information you see in the subscription details is there to let you know which payment method is being used to pay for the subscription and serves as evidence of payment. Once your subscription expires, that information will no longer be visible on your GAMIVO account.

Unfortunately, once you redeem the key it is not possible to return the product and receive a refund for the purchase. We cannot make the key valid again and sell it to another customer.

GAMIVO Marketplace does not deliver physical products i.e. boxes or DVDs. All products sold through GAMIVO are digital. They are provided in text or a picture and the delivery only takes a few minutes.

After a successful purchase, you will find your key in the Purchases section of your GAMIVO account. All you need to do now is to follow the product Activation Details and use the code on the correct platform or software: Steam, Blizzard, EA App, Ubisoft Connect, or any other, specified in the description.

Please, make sure to check the region, language, platform, or any other restrictions on the product page.

Although there is no particular time frame, we make sure that each case is resolved as soon as possible. If we do not hear from the merchant within a reasonable time, we will take over resolving this matter for you.

Due to the nature of the issues reported to suppliers, some cases may take longer than others. Depending on the additional information required to resolve the issue it may take up to a few messages exchanged with the supplier or Customer Service to reach a conclusion.

GAMIVO Customer Service is available 24/7, so you can rest assured that we attend to all questions and issues as quickly as possible.

Most of the time, the “pending” status of your order means that the transaction was not processed correctly and we did not receive the payment for the order; it will not be further completed and you will not be charged for the transaction. In case, however, you were charged, the payment provider should return the funds within a few business days. Should any problems arise, please contact our Support Team.

Should you encounter issues with the payment, please make sure you entered your data correctly, try again at a later time or with a different payment method, and make sure that the payment method of your choice has 3D-Secure enabled.

If you used a discount code on a pending order, please let us know and we will cancel it for you.

SMART is our premium subscription service that guarantees you the lowest prices and additional exclusive features.

These include:

• Customer Protection Program for the whole SMART subscription period (no need to buy it for each order/product),
• Customer Service Live Chat Access,
• Pre-order Delivery Priority,
• Exclusive Discounts,
• Best deals Alerts,
• Outstanding Giveaways.

For more information visit our dedicated page.

The Customer Protection Program is not mandatory but we highly recommend it! You can opt-in to participate in the Program by ticking the box visible in your Cart. It is a guarantee of swift assistance in case of any issues you might encounter.

You do not need to purchase the Customer Protection Program for every product if you are a SMART subscriber. Click here to find out more about our subscription.

For detailed information, please refer to our Terms and Conditions.

The worldwide availability of the products sold ensures constant competition for the best quality and the lowest prices among the sellers. Our sellers go through a verification process to ensure they are trusted and their offers are legitimate.

We constantly monitor the products and sales on our website to guarantee the best quality of services provided.

Please make sure that you used the correct email address for your purchase and check your spam folder as well.

You may verify whether the order was properly placed by viewing the Purchases section of your GAMIVO account and checking the Orders tab.

If you wish to change your email address, please contact our Support Team. We will explain the procedure to you.

To change the payment account for your subscription, please go to the Gamivo SMART Pass section of your account. In the Payments and transactions tab, click the Change button.

The supported payment methods for SMART are currently PayPal and card payments.

You can find your Tickets in the Support section of your GAMIVO account. There, you will find additional tabs for any open, waiting, and closed cases.

The Open tab shows the Tickets you submitted, the Waiting tab shows Tickets waiting for your reply, and the Closed tab stores all resolved past cases.

The Customer Protection Program guarantees a higher priority to your case. We will take all measures necessary to resolve the issue as fast as possible. Please, keep in mind that we may still request some more details from you to help us find an appropriate solution.

SMART is activated the moment your order is completed so you can rest assured that you will not be charged for it. Moreover, you will receive an additional confirmation email to let you know about the details of the subscription.

In case of any questions or issues with your payment, please contact our Support Team.

You can activate SMART in three ways:

1. As a part of our special offer by choosing to buy a product you are interested in with the Smart Price (note that this option is available for one product up to €100 only),
2. As a part of your order by choosing the supported payment method,
3. Separately, from our SMART page.

Currently, the supported payment methods for SMART include PayPal and credit/debit card payments.