Encountered a problem?

You can contact us regarding any inquiries at supportcenter@gamivo.com

Alternatively, please go to: https://www.gamivo.com/account/support and click "Create New Ticket". If you already have a pending ticket, please go to the "Waiting" section and check if we've responded to you yet.

We highly encourage you to check our social media (Facebook, Twitter, Instagram,) and our main page as we have many promotions planned.

Additionally, if you join our SMART subscription, you will have access to our exclusive deals every month. For more check SMART.

Our product pages are still being developed and updated. Please make sure to carefully check the product page and base your purchasing decisions on the ⚠️ notice on the top of the page and not the "Region" section on the right. 

Please always refer to the product page. In case the bonus is included, it will be mentioned in the product’s description.

Having that in mind, pre-order bonuses might not be included but some merchants can still deliver them along with the game. 

GAMIVO is a gaming marketplace, created by gamers for gamers. Years of experience in the field allow our Team to provide the best quality of services available in the market. Our priority is to deliver digital goods to our customers quickly and easily, so you can enjoy your games without worrying about the difficulties connected with the delivery of physical products.

Our merchants offer an incredible variety of digital products. You will find games, DLCs, in-game currency, and many others, available for several platforms. These include, but are not limited to Steam, Origin, Blizzard, Ubisoft Connect, GOG, or console platforms. This variety allows us to offer a staggering range of products at competitive prices.

GAMIVO operates using the latest and best security measures to protect the business and the information of our customers and merchants. With those in place, you can focus on getting the best deals for your gaming needs. In addition, our Customer Service is available 24/7 to ensure the best customer experience.

This usually means that code could not be recognized by the platform. Please, double-check if you are activating it correctly. You can use the Activation Details section in the product description for reference.

Also, try to re-type the code and look for any possible typos.

If the problem persists, please make sure to contact our Support Team.

In case of Microsoft Office 2021, please proceed the following way:

1. Go to www.office.com/setup,
2. Sign in with your Microsoft account, or create one if you don't have one yet,
3. Enter your product key and follow the instructions shown to finish the redemption process.

You can also try redeeming the code here: https://redeem.microsoft.com/

If the above methods don’t work, please:

1. Start an Office app, (like Word, Project, or Visio, depending on your purchase),
2. In the ‘Sign in to set up Office window, select ‘I don't want to sign in or create an account (the small link at the bottom of the window)’,
3. Enter your Office product key, without hyphens and confirm.

In case of Office 2013, 2016 or 2019, please proceed the following way:

1. Start an Office app, (like Word, Project, or Visio, depending on your purchase),
2. In the ‘Sign in to set up Office window, select "I don't want to sign in or create an account (the small link at the bottom of the window)",
3. Enter your Office product key, without hyphens and confirm.

If your error shows as 0xC004C008, please also try the following method:

1. In the Activation Wizard, select I want to activate the software by telephone, and then select Next. If nothing happens when you select Next, use the Enter key on your keyboard.

2. Under Step 1 in the Activation Wizard, select your country/region, and then call the Product Activation Center phone number that’s listed under the country/region you selected.

3. When prompted by the Product Activation Center, provide the Installation ID that's shown in the Activation Wizard under Step 2.

4. The Product Activation Center will provide a Confirmation ID that you enter in the Activation Wizard under Step 3.

5. Select Next and follow the prompts to complete the activation process. If nothing happens when you select Next, use the Enter key on your keyboard.

1. Select the Start button, and then select Settings > Update & Security > Activation.
2. Select ‘Change product key’.
3. Type in the product key and follow the instructions.

For other activation methods, open this link - https://support.microsoft.com/en-us/windows/activate-windows-10-c39005d4-95ee-b91e-b399-2820fda32227

If your error shows as 0xC004C008, please also try the following method:

1. Click on Start and select Settings > Update & Security > Activation.
2. Select Activate Windows Now section, and then Activate by Phone.
3. Select your location (or the location nearest to you) from the drop-down list, and then click Next.
4. Call one of the available phone numbers listed. An automated system will guide you through the activation process.
5. If you're not able to complete activation successfully, you will be connected to Microsoft support for your region and country.

If you are having any issues with the first two steps, you can also try the following to start the phone activation by a system command:

1. Open Run window (also can be found under "Start").
2. Type in SLUI 04 and follow with Enter.
3. The rest of the steps should be the same as above.

Make sure that you are trying to redeem the code on the same version of the OS, mismatch between Home/Professional/etc. versions may cause additional issues.

Some platforms may keep showing this error message even though the game is already on your account. Please, check your games library to verify this.

If you purchased a DLC, and you don’t own the base game, some platforms may still allow you to activate the product. It won’t be visible in your library.

Feel free to contact our Support Team if these cases don’t apply to you. We’ll do our best to assist you!

If your version of Windows Server shows as Evaluation, you will have to convert it to the Standard edition first. All Microsoft product keys must be activated on the matching software version.

For Windows Server Datacenter, please use the following command:

DISM /Online /Set-Edition:ServerDatacenter /ProductKey:XXXX-XXXX-XXXXX-XXXXX-XXXXX /AcceptEULA 

If you are using Windows Server Standard, use this command:

DISM /Online /Set-Edition:ServerStandard /ProductKey:XXXX-XXXX-XXXXX-XXXXX-XXXXX /AcceptEULA 

Once your Windows Server is converted, please follow the installation wizard and in case of any further issues do not hesitate to contact our Support Team.

1. Go to Settings > System > Activation > Update product key > Change product key.
2. Enter the 25-character code in the pop-up window. Alternatively, enter the key during the installation process.
3. Now click on 'Next' to redeem it.

Your new operating system is now activated!

For other activation methods check here: https://support.microsoft.com/en-us/windows/activate-windows-c39005d4-95ee-b91e-b399-2820fda32227#WindowsVersion=Windows_11

If your error shows as 0xC004C008, please also try the following method:

1. Select Start > Settings > System > Activation.
2. Under Activate Windows Now section, select Activate by Phone.
3. Select your country in the drop-down menu and follow the on-screen instructions
4. Call the toll-free number and follow the instructions to activate your Windows

If you are having any issues with the first two steps, you could also try the following:

1. Open "Run" window (can also be found under "Start")
2. Type in "SLUI 04" and follow with Enter.

The rest of the steps should be the same as above.

Make sure that you are trying to redeem the code on the same version of the OS, mismatch between Home/Professional/etc. versions may cause additional issues.

Certainly! If you cannot find the answer to your question in our FAQ, please contact our Support Team. We will be happy to assist you!

These abbreviations indicate regional restrictions for the offer. EU stands for European Union; US for the United States; CA for Canada; EMEA for Europe, Middle East, and Africa; LATAM for Latin America. Products labeled with those can only be activated in the specified regions. ‘Global’ products can be activated anywhere in the world.

In addition, you will find the details regarding any restrictions in the description of the product. Please, remember to check if there is a Notice on the top of the page with additional restrictions provided and that you can also filter your search by region.

• Global - can be activated anywhere in the world (check the product page to make sure there are not any exceptions)
• EMEA - Europe, Middle East, and Africa
• CIS - The Commonwealth of Independent States (Armenia, Azerbaijan, Belarus, Kazakhstan, Kirghizstan, Moldavia, Uzbekistan, Russia, Tajikistan, Turkmenistan, Ukraine)
• LATAM - Latin America

Yes, and we will be very thankful. Any feedback is greatly appreciated. Other than questions, if you have any suggestions or ideas that you would like to pitch to the GAMIVO staff, feel free to send those in a support ticket. Thank you!

You should contact our Support Team. Most likely the seller made a mistake. We will do our best to clarify the situation as soon as possible!

The Activation Details are available on each product page either by clicking on the Activation Details button or in the description of the product. You may also find the information under the Games tab of the Purchases section of your GAMIVO account. Simply click the button “How to Activate” for detailed instructions.

Below you can find articles explaining where to activate keys for the following platforms:

• Activation Guide - Steam
• Activation Guide - Origin
• Activation Guide - Battlenet
• Activation Guide - Uplay
• Activation Guide - GOG
• Activation Guide - PSN

Please contact us through our Support Center, we will forward your case to the corresponding department after basic verification.

If it is more convenient for you, you can use your native language while reporting an issue to our Customer Support Team.

GAMIVO Customer Service is currently available in English and Polish only.

Most certainly! You can follow us on Facebook, Twitter, Instagram, and Reddit. In addition, feel free to sign up for the newsletter.

To do that, please, go to your Account Settings and check the Newsletter box.

If you redeemed the key and it activated the product matching its description on our website, we will not be able to provide you with any form of reimbursement if you are experiencing technical issues (such as. game crashing, not launching, etc.)

The customer must make sure that the technical specifications of their hardware meet the game's requirements for which they purchase a key.

A digital product cannot be accepted for return once used. It is not possible to make it valid again or resell it to another customer. We can only advise you to contact the game’s developer or the publisher to check if there is any fix or patch that may help you.

If you would like to be a partner, please message us at affiliate@gamivo.com 

Most information can be found under this link: https://www.gamivo.com/affiliate 

If you believe your affiliate balance was not granted correctly, first of all, please check if it has been 7 days since the purchase. If so, please contact our Support Team and they will forward your case to the corresponding department.

There are two types of balance available on our platform: solvent, and insolvent.

The first can be earned through the affiliate system and can later be withdrawn to your chosen payment account.

The latter comes from balance refunds and cashback offers and can only be used on GAMIVO for any purchases as a full or partial payment method.

You can use GAMIVO balance to lower the price of the product or to pay for the whole order.

1. Go to your Cart.
2. Adjust the slider above the total price of your order to the amount you wish to spend.
3. Click “Go to checkout.”
4. Choose a second payment method to pay the rest of the price.

In case the chosen balance amount covers the whole price of the order, you will be notified and the regular payment methods will become unavailable.

Yes, you can pay a part of the price with your balance and the rest with a second payment method of your choice.

1. Go to your Cart.
2. Adjust the slider above the total price of your order to the amount you wish to spend.
3. Click “Go to checkout.”
4. Choose a second payment method to pay the rest of the price.

For retail customers, topping up GAMIVO balance is available only through GAMIVO Gift Cards. You can also earn GAMIVO balance through our affiliate system or our cashback offers.

Unless the balance was granted through a cashback coupon which usually has an expiry date, then no - you can use your balance anytime you wish.

Balance earned through gift cards has an expiry date of 365 days.