Encountered a problem?

The key will be delivered as soon as your payment is registered. The time frame may differ depending on the payment method and your payment provider. It usually does not take more than a few minutes. However, in case of some payment methods (e.g. zondacrypto pay) it may take even up to a few hours.

In case you do not receive the order, please check its status in the Orders tab in your Purchase history. If the status shows “hold,” please check your Support Tickets and if your inbox is empty, please contact us by submitting a Ticket.

If you are not sure about your order status please, hover the mouse over the "i" icon in the Orders tab of the Purchases section.

Unfortunately, it is not possible to check the expected availability for us but be assured that our merchants tend to restock their keys often, especially when there is a high demand for them.

Our merchants’ stock fluctuates all the time. That means, the product could have been out of stock a minute ago but now the keys are available again because the merchant restocked them in the meantime. It is also possible that another user resigned from their order and the key was added to the stock again.

Rest assured that your key will be delivered no later than the release day. Be informed that release dates tend to differ depending on the region of purchase meaning that for example, keys for ARG region might be released and delivered later than keys for Europe. We as Gamivo, follow the Europe release dates for all products.

Mac offers are always specified on the product page and in the product name. If you do not see that information on the page, you should assume it is only meant for Windows.

The pre-ordered key will be delivered no later than the release day.

Certain suppliers may have the keys available at an earlier time. Therefore some sellers may be able to deliver keys earlier than others.

Please, keep in mind that there may be embargos or other rules in place preventing the distribution of the products before the release date. Release dates tend to differ based on the region. GAMIVO follows the EU release dates for all products.

Additionally, as stated in our Terms and Conditions: 7.7. Pre-orders can be canceled at any time up to 3 days before the release date as long as the product, or any bonuses associated with it, have not been delivered. Refunds for pre-orders requested after that time may be denied.

For the upcoming releases, please check our Pre-orders calendar.

If you are still waiting for the pre-order, please be patient as some merchants are still uploading the keys and you should receive yours soon. In case of any problems, feel free to contact us via the Ticket System.

You can request a return as long as the key has not been displayed.

Please keep in mind that you usually have 1 day to request a refund for an unused product. This depends on the merchant's individual ToS available on their profile. Requests placed after this time may be rejected. Also, if the product you purchased has an expiry date, in some cases, we may not be able to accept it for return.

In case you bought a Steam Gift, the return process will be handled a bit differently. Please, contact our Support Team.

In case you used a discount code in an unsuccessful order, please feel free to contact our Support Team. We will cancel the order and enable the coupon again.

Be informed that some types of products can only be applied once to your account. That means that even if you used a similar code in the past, you still won't be able to activate the new key.

You can find all your keys in the Purchases section of your GAMIVO account. Simply click on the product you purchased and then on "DISPLAY THE KEY". Before you do so, please make sure to check the PLATFORM and REGION boxes.

The Games tab allows you to see the keys for all products you purchased, along with the ability to rate them.

In the Orders tab, you can find additional information regarding your orders such as the status of your order, the seller you purchased from, the payment method used, and the ability to download an invoice (as long as you requested it during the purchase).

If your order is displayed as "Completed", and you do not see the key, please open a Support Ticket.

GAMIVO Marketplace does not deliver physical products i.e. boxes or DVDs. All products sold through GAMIVO are digital. They are provided in text or a picture and the delivery only takes a few minutes.

After a successful purchase, you will find your key in the Purchases section of your GAMIVO account. All you need to do now is to follow the product Activation Details and use the code on the correct platform or software: Steam, Blizzard, EA App, Ubisoft Connect, or any other, specified in the description.

Please, make sure to check the region, language, platform, or any other restrictions on the product page.

Although there is no particular time frame, we make sure that each case is resolved as soon as possible. If we do not hear from the merchant within a reasonable time, we will take over resolving this matter for you.

Due to the nature of the issues reported to suppliers, some cases may take longer than others. Depending on the additional information required to resolve the issue it may take up to a few messages exchanged with the supplier or Customer Service to conclude.

GAMIVO Customer Service is available 24/7, so you can rest assured that we attend to all questions and issues as quickly as possible.

If your issue is handled personally by the Supplier and you cannot reach an agreement, you will have the option to engage us in the dispute. This option is available after 72 hours since opening a complaint.

Please make sure that you used the correct email address for your purchase and check your spam folder as well.

You may verify whether the order was properly placed by viewing the Purchases section of your GAMIVO account and checking the Orders tab.

Please ensure that the product you wish to purchase meets the requirements for the discount coupon. Usually, such information is displayed on our promotional banner on the main page, or - if you have received the coupon via email - in the email message.

In case your payment failed and now the coupon cannot be used, please contact our Support Team as soon as possible so that they cancel the order and reactivate the coupon.

First, please make sure that your phone number prefix matches the country you are trying to verify in. If it does, then make sure to turn off any VPN software you might be using. Next, try relogging into your account.
If the above-mentioned steps do not work, please contact our Support Team.

There are two refund options we offer:

• GAMIVO balance refund - it appears on your account instantly in the Balance section and you can use it to purchase any products on our site.
• Regular refund with the same payment method used in the order - since the refunds are being taken care of chronologically, it usually takes a couple of days before it's processed.

In case of some payment methods such as for example zondacrypto pay and RazerGold, it is not possible to issue a refund back to the original payment account due to the payment providers' restrictions.

You can pay for your purchases with one of the numerous payment methods depending on your region and the chosen currency. All the available methods will be visible at the payment step of your purchase.

Some of the most popular payment methods are also visible at the very bottom of the page.

You will receive a notification as soon as the payment is registered. It should not take more than a few minutes.

Please do not worry, we do not store your payment information. We have several systems in place to prevent any fraudulent activity so you can safely place your order.

All invoices can be found in the Purchases section of your GAMIVO account in the Orders tab.

If you wish to receive the invoice, make sure to request it during the placement of your order! 

You can request it in the Summary of the checkout process. Simply tick the Invoice details box and provide all the necessary information. 

Please remember that not all merchants will be able to issue an invoice for the product. It is indicated by an orange document icon next to their name on the product page.

Every GAMIVO customer is charged the correct VAT value based on their country of residence within the EU. When placing an order, you are required to choose the correct location from the drop-down menu in the bottom right corner of the Purchase Summary view.

Please note that the price of the SMART subscription is also affected by the tax value.

All the necessary information is sent to you in the confirmation email once you place the order. Additionally, you can find the details of your order in the Purchases section of your GAMIVO account in the Orders tab.

Most of the payments are registered on our account within a few minutes. For the ones that take longer, should that happen, we encourage you to check the payment status with your payment provider. Please note that payments processed by zondacrypto pay may take up to 24 hours to be completed.

In case of any issues with the payment process, please contact our Support Team.

Our sellers aim to deliver the top-ups within 30 minutes. If this time has already passed, please verify if you provided the correct credentials (server region, UID, etc.). If you notice any typo or another error, please create a support ticket; in most cases, we can pass this information on to the seller and quickly fix the issue.

If you are sure that there was no error on your side, contact us via our ticket system too, and we will help as soon as possible.

Please keep in mind that some of the direct top-up offers are restricted in several regions. Before you place an order, make sure the server you play on is on the list of available ones.